Shipping Policy

When you place an order with Martwize, please allow 1 to 3 business days for our team to carefully process and prepare your purchase for shipment. We ensure that each item is securely packaged to arrive in perfect condition.

Once your order leaves our warehouse, the standard delivery time is usually 5 to 9 business days. Delivery times may vary depending on your location, customs processing, or other circumstances beyond our control. We appreciate your patience in the event of any delays.

We work with trusted shipping carriers to ensure safe and timely delivery. The shipping method for your order is determined by factors such as destination, package weight, and your selected preferences, with the goal of achieving the most efficient delivery possible.

After shipment, a tracking number will be provided so you can monitor your package either via the carrier’s website or Martwize tracking page.

We offer complimentary shipping; however, additional customs duties, taxes, or fees imposed by your country are the responsibility of the customer and are not included in our shipping charges.

Our international shipping covers many countries worldwide. Certain remote regions or specific countries may not currently be served. For questions regarding delivery to your location, please contact us for guidance.

Some products may be restricted due to import regulations or product nature. In such cases, we will notify you promptly and suggest alternative options.

For assistance or questions regarding shipping, contact us at:
Company: BGM MODE – ACCESSOIRES GMBH
Email: media@martwize.de
Address: Carl-Zeiss-Str. 33, 72555 Metzingen